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Terms and conditions



We will do our best to fulfil your order but can’t guarantee to do so. Our delivery dates are estimates and no order is accepted until confirmed to you by us via email or phone.


Prices are as stated on this website and are subject to change without prior notice. Postage and packing charges are in addition to the price of your goods and are indicated separately.

Customers in the United Kingdom

The price stated on our website is inclusive of any applicable value added or other sales tax.


Other customers

Customers from any other country will be liable for arranging any necessary legal consents and payment of duties or taxes.



All credit, debit and charge card payments are subject to authorisation by the card issuer. If your payment is not authorised, we will cancel your order and you must return the goods to us at your own expense if you have already received them. The goods remain our property until you have paid for them.


Responsibility of goods

If your order is for delivery outside the UK and the Republic of Ireland, you are solely responsible for the goods from the time they leave our premises and for the importation of those goods into the country of delivery and we accept no responsibility for any claims arising from such importation.


If your order is for delivery inside the UK and the Republic of Ireland, the risk of loss and/or damage to goods supplied by us shall pass to you when they are delivered to you or your named address and we shall not be liable for the safety of the goods thereafter.


Ownership of all goods shall remain with us until we have received full payment of all debts you owe to us and we also reserve the rights to dispose of the goods if necessary.


Returns and refunds

If for any reason you are not satisfied with your purchase, you have a right to cancel.

a) In the case of physical product, simply return it to us in its original condition within 30 days from the date of purchase, we will issue a full refund for the price of the item if it is in a new condition with its original packaging or supply you with a new one. If the return is the result of our error, we will also refund the postage. In this instance you will need to enclose a copy of the invoice enclosed with the delivery or email copy. 

Post to:
Vocation Online Limited, Registered Office, Westview, Morrison Road, Swanage, Dorset BH19 1JL or you can telephone Customer Services on +44 (0)7981 356 730, or e-mail

b) There is no return or refund policy for electronic copies or products.



We will not be responsible for any damage or loss in transit and recommend that you use a recorded delivery service.  


College/Organisation Credit Account Customers

Vocation Online Limited may set and vary credit limits for any account and may refuse to supply any order which causes the account to exceed the current credit limit. Vocation Online Limited may also withhold supplies if the customer is in breach of these terms and conditions or fails to make any payment by the due date unless otherwise agreed in writing therefore the customer shall pay the total amount stated on the invoice by the date for payment stated on the invoice. Payment shall be in pounds sterling drawn on a bank based in the UK. Vocation Online Limited will charge interest on overdue payments at the rate of 1% above the Bank's base lending rate and shall be entitled to recover from the customer all expenses incurred in enforcing payment.


Electronic goods

We do not make any representation or give any warranty or undertaking as to the quality of the goods, their correspondence with description or fitness for purpose, or that the goods are not defamatory, injurious, obscene or unlawful, or that any trademarks or copyright used on or in connection with the goods do not infringe any intellectual property rights not owned by us.


In the case of software or other downloadable electronic product, we do not make any representation or give any warranty or undertaking that the functions of such product meet your requirements or that the media is compatible with any computer system on which it is used or that the operation of the software will be unlimited or error-free. In no event shall we be liable for any damages whatsoever arising out of the installation of such product. You assume responsibility for selecting the product to achieve your intended results and for the installation, use of and results obtained from that product.


Copyright and permitted usage

As far as is permitted by law, all implied warranties, conditions or other terms are hereby excluded. We shall not in any circumstances be liable for any special, indirect, consequential or economic loss howsoever caused.


You are not permitted to remove or amend any trademark, copyright or other proprietary notice on any of our products. Your purchase permits only the personal use of the product and does not allow photocopying, editing, transmitting, extracting or copying of the information. If you wish to photocopy, edit, copy or transmit your information for others you must purchase a centre licence.


Please contact for details.


You acknowledge that all rights in and to any and all copyrights, know-how and other intellectual property rights relating to our products are and shall remain our property or the property of the publishers/authors whichever is appropriate. You will not at any time do, or cause to be done, any act or thing which impairs or infringes those rights.


These terms and conditions and all contracts under these terms and conditions are governed by and shall be construed in accordance with the laws of England and all disputes shall be submitted to the exclusive jurisdiction of the English courts.


We reserve the right to terminate any contract formed under these terms and conditions immediately by written notice and to take action to recover damages suffered by us if you breach any of these provisions.


Privacy policy



From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services offered from our website. Such services include but not exclusive to, newsletters, job vacancies, e-commerce purchases, information requests.


By entering your details in the fields requested, you enable Vocation Online Limited to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Vocation Online Limited will act in accordance with current legislation and aim to meet current internet and Data Protection best practice.


Use and storage of your personal information

When you supply any personal information to we have legal obligations towards you in the way we deal with that data. We must collect the information fairly and tell you if we want to pass the information on to anyone else.


In general, any information you provide to Vocation Online Ltd will only be used within Vocation Online Limited and its partner It will never be supplied to anyone outside of Vocation Online Ltd without first obtaining your consent, unless we are obliged or permitted by law to disclose it.


We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.


Access to your personal information

You have the right to request a copy of the personal information Vocation Online Limited holds about you and to have any inaccuracies corrected.


Please address requests to: and enter PRIVACY POLICY in the subject line of your email

Vocation Online Limited is a company registered in England and Wales under number 05141527

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